
Booking Platform for Additional Flight Services
The replacement of the less flexible booking platform for additional services was urgent for Edelweiss Air. With agile methods and the in-house FAST Framework behind it, 1stQuad implemented an attractive web application in record time despite various challenges and a complex IT environment.
Edelweiss Air AG
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Edelweiss Air is a Swiss leisure airline that is 100% owned by Swiss International Air Lines and is, therefore, part of the Lufthansa Group. It operates flights from its base at Zurich Airport to European and intercontinental destinations.
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The existing booking platform for additional services – seat reservations, special meal requests, special baggage, and other services – was difficult to adapt to new requirements and did not run with the desired stability. The Swiss airline Edelweiss Air, therefore, decided to launch a project with a short time horizon in order to rapidly improve the unsatisfactory booking situation for additional services: As new products were about to be launched, the new “B2S” platform had to be available within three months.
Mobile-ready booking platform
1stQuad received the order to develop a mobile-capable web solution. Besides flexibility and reliability, an attractive user interface was the focus of the requirements – a specialized agency was responsible for this. The actual web application was implemented by 1stQuad on the basis of the in-house FAST-Framework in a short time with an agile development method that included weekly meetings with the client.
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Mastering crucial points with the FAST framework
One of the sticking points was the numerous peripheral systems involved – the information required comes from different sources depending on the flight and seat. A payment provider for credit card payments also had to be integrated. Time delays between booking and payment had to be taken into account in order to avoid, for example, assigning a seat twice. The coordination with the UI agency also presented certain challenges. However, the application and the interface were ready to go live and B2S went live as planned.
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The additional services sold have a direct impact on the business success of Edelweiss Air. Accordingly, B2S is a decisive factor in the company’s success. The solution worked perfectly right from the start. It represents the first milestone in Edelweiss Air’s digitalization campaign and has already triggered various follow-up projects.
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